Cancelation and Refound Policy

Saboré Bite Bar
This Cancellation and Refund Policy governs the conditions applicable to the purchase of products, acquisition of personalized items, and the contracting of services offered by Saboré Bite Bar through its website and other official channels. By placing an order, making a reservation, or contracting services, the customer expressly agrees to this Policy, which forms an integral part of the Terms and Conditions.

1. General Considerations
Due to the nature of the products and services offered by Saboré Bite Bar—including perishable food items, personalized items, and event-related services—sales are non-refundable, except in the limited circumstances expressly provided in this Policy or where required by applicable law.

2. Food Products
Food products are perishable and prepared for specific dates, quantities, and orders.

• No cancellations, changes, or refunds are accepted once an order has been confirmed
• No refunds are issued for changes of mind, personal preferences, or partial consumption
• The customer is responsible for carefully reviewing the order before confirming it

3. Personalized Items
Personalized items are produced according to the specifications provided by the customer.

• No cancellations, changes, or refunds are accepted once the personalization process
  has begun
• The customer is responsible for reviewing and approving names, text, dates, and designs prior to production
• No refunds will be issued for typographical or content errors approved by the customer

4. Stand Services and Events
For the contracting of event stand services, whether under a self-service (drop-off) or full service with staff modality, the following conditions apply:

Reservation and Deposit

• A non-refundable deposit equal to 50% of the total service value is required to
  reserve the event date.

Cancellations and Rescheduling

• Cancellations and rescheduling requests must be submitted in writing.
• Requests sent by email to Saboré Bite Bar’s official communication channels will be considered valid.
• If a cancellation or rescheduling request is communicated via text message or WhatsApp, the customer must ensure receipt is expressly confirmed by Saboré Bite Bar.
• Saboré Bite Bar is not responsible for cancellation or rescheduling requests that do not
  receive confirmation of receipt.

Timeframes

• Event rescheduling requests must be submitted more than seventy-two (72) hours prior to the originally scheduled event date and are subject to availability.
• Requests to modify the service, including adjustments to the number of guests, will only be evaluated if submitted more than seventy-two (72) hours in advance.
• Requests submitted within 72 hours of the event do not guarantee approval and do not entitle the customer to a refund.

5. Cancellations Due to Circumstances Beyond the Customer’s Control
In exceptional circumstances where Saboré Bite Bar is unable to provide the service due to force majeure events (such as severe weather conditions, emergencies, or unforeseen situations), the customer may choose between:

• Rescheduling the service, or
• Receiving a credit for a future event
  Cash refunds will not be issued, unless required by applicable law.

6. Notification of Issues or Errors
If the customer believes there is an error attributable to Saboré Bite Bar, the customer must notify Saboré Bite Bar in writing within the following timeframes:

• Up to five (5) calendar days prior to the scheduled event or service date, if the issue is
  identified in advance, or
• Within five (5) calendar days after the service has been rendered or the product
  delivered, if the issue is identified afterward.
  Notifications received outside these timeframes will not be considered.

7. Exceptional Refunds
Refunds are not part of Saboré Bite Bar’s standard policy and will only be considered on an exceptional basis, at the sole discretion of the company, when required by applicable law or when Saboré Bite Bar expressly determines that a refund is appropriate.
In the exceptional cases where Saboré Bite Bar authorizes a refund:

• Any approved refund will be processed only through the original method of payment
• Processing times are not guaranteed and depend on payment platforms, banking institutions, and third parties
• Processing fees, administrative charges, and transaction costs are non refundable
• Approval of a refund does not establish a precedent for future cases

8. Disputes and Chargebacks
Before initiating a dispute or chargeback with a bank or payment platform, the customer agrees to contact Saboré Bite Bar directly to attempt to resolve the matter.
Failure to comply with this Policy may result in the denial of the dispute, in accordance with the terms accepted at the time of purchase.

9. Contact Information
For inquiries related to cancellations, refunds, or clarifications, customers may contact:
Email: events@saborebitebar.com
Business Name: Saboré Bite Bar
Location: California, United States